FAQs

 

How soon should I place my order?

All orders should be placed at least 2 weeks in advance. If not, a rush order fee of $40 will be applied.

Do you deliver and if so how far?

Delivery can be arranged based off of availability, for a fee of $15 for Brooklyn, Queens, Manhattan and the Bronx. Other delivery options are available – please ask! We also offer pick-up from Queens or Brooklyn. For all orders that are picked up, we will have no responsibility for any damage once you leave.

What forms of payment does Shawnie’s Stuff accept?

Cash, Zelle, Venmo, CashApp, Debit & Credit Card via Square (Contact-less & Swipe). If debit card or electronic payment is being used, the final payment must be received a week before the order is due.

What is your returns & refunds policy?

All sales are final. If there are any issues/concerns with your order, please communicate by end of day on the day of delivery/pick-up and we will do our best to accommodate.

How do I make a custom order?

You can place your order by completing order form to discuss your order details. Afterwards, a quote will be provided and a deposit of 50% is required to confirm your order. No orders will be worked on or confirmed until deposit is received. All final payments must be received the day before the order is due. No Exceptions!

What cake flavors do you offer?

We offer everything from White Cake to Blue Velvet. We can make almost any flavor cake, just ask!

What frosting flavors do you offer?

We offer Vanilla or Chocolate buttercream on all cakes and cupcakes. Cream cheese frosting and fondant are also available for an additional charge.